Refund policy

 

Thank you for choosing Nyna to complete your stunning looks, we can’t wait to witness your unique styles! Jewelry is an intimate accessory and as such, due to health and safety considerations, we regret to inform you that we cannot accept returns or offer refunds for any jewelry purchases. This policy is in place to safeguard the well-being of our valued customers. Please read the following terms and conditions carefully:

 Hygienic Concerns: For the protection of all our customers, we do not accept returns or exchanges on any jewelry item for hygienic reasons. Once a product is purchased and received by the customer, it cannot be resold or reused due to health and safety reasons.

Quality Assurance: We are committed to providing high-quality jewelry. If you believe you have received a defective or damaged item, please contact info@nynajewelry.com within 7 days of receiving your order, and we will do our best to address your concern.

Incorrect or Incomplete Orders: If you receive an incorrect item or if your order is incomplete, please contact us immediately. We will work to rectify the issue promptly.

Order Cancellations: Unfortunately, we cannot cancel orders once they have been placed, as we process orders quickly to ensure prompt delivery to our customers.

Changes to Policy: Nyna Jewelry reserves the right to modify or amend this policy at any time without prior notice
We appreciate your understanding and cooperation in adhering to this policy, which is in place to prioritize the well-being and safety of our valued customers. If you have any questions or concerns, please don't hesitate to reach out to our customer service team at info@nynajewelry.com for assistance.